Return or Exchange

Option 1: Schedule a Return Pickup:

  • You may whatsapp us at 9906013388 | Email us at modamodestakashmir@gmail.com |Leave us a message in our website chat box.
  • We will get it touch with you with 1 working day, confirm your request, and organise return pickup courier.
  • Our courier partner will pickup the item from your address, you will be requested to keep it ready. Cost of pickup is borne by us.
  • Once the item reaches back, we check its in good condition, and we issue your refund via card/bank transfer or store credit - as per return policy
  • We will organize return pickup once for the customer. Subsequent returns to be done by the customer at own cost. If customer requests for a reverse pickup, there is a charge of Rs. 150 for the same. We will send the online payment link. Upon payment, subsequent reverse pickups can happen.

Option 2: Customer couriers back the item:

  • Address for the return courier : Moda Modesta  | SMHS Hospital Road, Old Hospital Bridge, Srinagar, J&K -190002. Phone: 9906013388. Please use normal courier / not expedited courier.
  • Once courier is sent, please drop us an email / message with the tracking number and carrier name.
  • How long will it take: It will take around 1 week for us to receive your item. We will typically issue refund within 48 hours of receiving.